As a corporate policy, we use only branded products. In order to avoid surprises, Service Agents are trained to discuss prior experiences and administer sample tests when necessary, to cater to the requirements of varying sensitivities and skin texture. We have a stock maintenance system that generates proactive alerts related to product expiry, in addition to performing other routine inventory tasks.
At Green Dew, we strive to ensure that service quality remains as one of our core competencies, and processes are built to seek continual improvements. Each service is evaluated against a four level grading system. If any particular service falls below our acceptable standards, a root cause analysis is conducted, and steps taken for improvement are communicated back to the clients by the Customer Care Manager. Feedback from our esteemed clients is one of the important sources of information, in our efforts towards excelling in what we do.